Responsibilities:

1. Marketing Support:
   • Collaborate with the executive team to develop and execute marketing strategies that increase brand visibility.
   • Assist in the creation of engaging content, advertisements, and promotional materials tailored for the Ugandan market.
2. Digital Presence:
   • Work with the executive team to implement targeted digital marketing campaigns using various online channels.
   • Utilize social media platforms, email marketing, and other digital tools to drive customer acquisition and engagement.
3. Customer Outreach:
   • Assist the executive team in implementing effective sales strategies to attract and convert potential borrowers into active customers.
   • Participate in customer outreach activities to understand their needs and build relationships.
4. Market Research:
   • Support the executive team in conducting market research to understand customer needs, preferences, and trends in the short-term personal micro-loans segment in Uganda.
5. Performance Tracking:
   • Utilize analytics tools to assist in tracking and evaluating the performance of marketing campaigns and sales initiatives.
   • Provide regular reports to the executive team, offering insights and recommendations for optimization.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• 1 year of experience required; entry-level candidates are welcome.
• Enthusiastic about learning and contributing to marketing and sales activities.
• Basic understanding of digital marketing and social media platforms.
• Excellent communication and interpersonal skills.

Benefits:

• Competitive entry-level salary with growth opportunities.
• Exposure to various aspects of marketing and sales within a digital lending environment.
• Mentorship and support from the executive team in a dynamic and collaborative work environment.

Join us in shaping the future of digital lending in Uganda. If you are passionate about marketing and sales and eager to learn, apply now to be part of our pioneering team!ShareSave

Responsibilities:

1. Team Leadership:
   • Lead and inspire a team of Tele-Collection Officers to achieve individual and team targets.
   • Foster a positive and motivated work environment that encourages collaboration and professional growth.
2. Performance Management:
   • Monitor and evaluate team performance, providing constructive feedback and coaching to enhance individual and collective effectiveness.
   • Implement strategies to optimize collection efforts and meet organizational goals.
3. Training and Development:
   • Conduct regular training sessions to enhance the team's skills in negotiation, communication, and problem-solving.
   • Facilitate ongoing professional development opportunities to keep the team abreast of industry trends and best practices.
4. Compliance and Quality Assurance:
   • Ensure that the team operates in compliance with debt collection laws, internal policies, and industry standards.
   • Conduct regular quality assurance reviews to maintain high service standards and regulatory adherence.
5. Collaboration:
   • Collaborate with other departments, such as customer support and finance, to address customer issues and enhance overall customer experience.
   • Provide insights and feedback to contribute to the continuous improvement of collection processes.
6. Reporting and Analysis:
   • Generate and analyze reports on team performance, identifying areas for improvement and implementing corrective actions.
   • Provide regular updates to senior management on collection activities and achievements.

Qualifications:

• Proven leadership experience in tele-collections or debt recovery.
• Excellent communication, negotiation, and interpersonal skills.
• In-depth knowledge of debt collection laws, regulations, and industry best practices.
• Proficiency in CRM systems and data analysis tools.
• Results-oriented mindset with a focus on achieving targets and driving continuous improvement.

Benefits:

• Competitive salary with performance-based bonuses.
• Continuous professional development opportunities.
• Leadership role in a dynamic fintech environment with opportunities for career advancement.

Join us in leading a high-performing team and contributing to the success of our innovative fintech company. Apply now to make a difference in the world of accessible and responsible lending!

Responsibilities:

1. Outbound Calls:
   • Initiate outbound calls to customers with overdue payments, professionally and empathetically addressing their financial situations.
   • Follow a structured script to collect payments, negotiate repayment plans, and resolve outstanding issues.
2. Customer Engagement:
   • Build rapport with customers to understand their financial challenges and provide assistance in finding suitable repayment solutions.
   • Educate customers on the importance of timely payments and the consequences of default.
3. Record Keeping:
   • Maintain accurate and up-to-date records of customer interactions, payment commitments, and any agreed-upon arrangements.
   • Document details of discussions, promises to pay, and follow-up actions in the customer relationship management (CRM) system.
4. Compliance:
   • Ensure compliance with regulatory requirements and internal policies related to debt collection practices.
   • Stay informed about relevant laws and industry best practices to maintain ethical and legal collection processes.
5. Problem Resolution:
   • Address customer concerns and disputes in a timely manner, working closely with other departments if necessary.
   • Collaborate with internal teams to identify and rectify issues contributing to payment delays.
6. Reporting:
   • Generate regular reports on collection performance, outstanding balances, and trends to provide insights for decision-making.
7. Targets and KPIs:
   • Meet or exceed monthly collection targets and key performance indicators (KPIs) set by the organization.
   • Contribute to the continuous improvement of collection processes based on performance analysis.

Qualifications:

• Previous experience in tele-collections, debt recovery, or a related field in the financial industry.
• Strong communication and negotiation skills with the ability to handle challenging conversations.
• Familiarity with fintech, micro-lending, or short-term personal loan products is a plus.
• Knowledge of relevant laws and regulations governing debt collection practices.
• Results-oriented mindset with the ability to work independently and as part of a team.

Benefits:

• Competitive pay and performance-based incentives.
• Ongoing training and professional development opportunities.
• Dynamic and collaborative work environment in a rapidly growing fintech company.

Join us in revolutionizing financial services and making a positive impact on the lives of individuals through accessible and responsible lending practices.